terms & conditions

The policies below are put in place to protect both you’re time as well as ours. Please appreciate for us to run our workplace smoothly it takes time to prepare the space.

Please read and agree to the below before booking to ensure that we can continue a smooth running practice.

Life happens and things come up - we’d much rather hold space for you then to charge a fee for not making your session. Please get in touch within the 24 hour window if you need to reschedule your appointment.

Bookings

A full payment of the fee is due at the time of booking, you will receive payment details upon requesting.

Full details of pricing are referred to under ‘Treatments’.

You will receive a confirmation email & text 24 hours before your appointment. This is your opportunity to make changes and allows us time to contact the wait list and to fill the opening.

Cancellations

We follow a strict 24-hour cancellation policy. If you miss or cancel an appointment without giving 24 hours notice, the full cost of the treatment will be charged.

Please let us know as soon as possible if you need to alter your appointment via email or phone.

No Shows, will be charged 100% of the booking.

Extensions and Delays

If you wish to extend the time you have booked, then we will endeavour to fulfil your request. This subject to the availability of the practitioner and also payment of an additional charge for the extended time calculated in accordance with the pricing.

If you are delayed and unable to start the session at the confirmed appointment time we ask for you to contact us as soon as possible by phone to notify us.

If you arrive more than 15 minutes after the starting time then, unless the practitioner agrees to the contrary we will no longer be able to go forward with the session and you will be responsible for the full amount of the booked treatment. Family and/or Medical issues and emergencies are an exception.

If the session goes ahead, before the 15 minute cut off point, please note you will still be charged for the full duration of the confirmed booking.